Essential Functions:
- Check patients in and out for appointments and walk ins.
- Participates as a part of the business office team in performing general business office duties.
- Retrieves the cash box from the business office safe.
- Counts the money in the cash box.
- Picks up encounters from the nurse’s stations on a daily basis.
- Posts all charges indicated on the service ticket.
- Collects and posts payments.
- Balances monies collected daily against the computer and daily ledger sheet.
- Obtains copies of third party identification cards.
- Post payments received through mail.
- Assists the registration office and business office departments as needed (i.e., registration, front desk, pharmacy cashier, lab, dental etc.)
- Handles patient inquires and responds to their questions and concerns.
- Handles appointment and switchboard duties when needed.
- Greets all patients and visitors and directs them appropriately.
- Receives and responds to all patient telephone calls.
- Communicates and demonstrates the mission, vision and values of the center.
- Performs other related duties as assigned.
Knowledge, Skills and Abilities:
- Computer literate.
- Ability to maintain client confidentiality.
- Ability to work with diverse client population.
- Ability to work at the time and location assigned.
- Ability to function independently, attends to detail, work under pressure and prioritize work.
- Ability to use a ten- key calculator.
- Ability to work with insurance billing, Medicare, and Medicaid billing.
- Ability to work congruently with management staff and clinical operations.
- Ability to deal effectively with people.
- Ability to learn and perform essential job functions accurately and safely.
- Well-developed verbal and written communication skills.
- Ability to work in a team environment
Minimum Qualifications:
- High school diploma or GED.
- Medical insurance plan knowledge (Medicare, Medicaid, CHIP, or commercial plans).
- Cashiering experience preferred.
- Training and/or experience in a medical front office preferred.
- Medical terminology preferred.
- Bilingual (English/Spanish) preferred.
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